Why is my account on hold?
If you see a message at the top of your screen "Your account is on hold" then you need to take some action. There are three main reasons for this message (or variations of it):
- You have not entered a billing Credit Card.
This is the most common answer, especially for new accounts. You are free to enjoy the free trial without entering a credit card, but we don't process payments unless there is a billing credit card on file. Don't worry - we don't change anything to your card until the end of your trial and we send you a reminder 5 days before renewal. You can add your billing card details by going to the Edit Menu, Organization Settings, uCollect Status & Billing section, Change Billing Credit Card.
- Your account has failed subscription renewal.
If your card of file is expired or for any reason we can't collect your subscription renewal we will email you. We try every day to let you know that there is a problem. After 7 days we suspend your account and you can't process any more collections. After 21 days we delete your account.
- We have placed an Admin hold on your account.
Sometimes we need to stop collections on your account and so we have to suspend your account. We usually tell you when this happens. Contact support for more information.