Suspending an Invoice

uCollect allow you to suspend an entire contact from automated collection, but sometimes that is too much.  We also allow you to suspend an individual invoice.  This will prevent that invoice from being included in any automated collection routine until the suspension is lifted.

To suspend an invoice:

  1. Log in to uCollect
  2. Search for the contact
  3. Click on the invoice total
  4. Find the invoice and check the checkbox in the suspend column
  5. Click "Save Suspend Status"

Suspended invoices can still be paid using a Pay Now option, but won't be included in any automated collection process by uCollect.  If you have invoice reminders set up in Xero these will continue to be sent.

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